Welcome to Humanitas Gradenigo

Patients’ rights and responsibilities

Humanitas Gradenigo provides services to the community in compliance with the legal and ethical standards that protect patients’ rights, drawing inspiration from the principles enshrined in the Directive of the President of the Council of Ministers of 27 January 1994 and the European Charter of Patients’ Rights set out in 2002.

Patients’ rights

1. Right to care: every person has the right to receive appropriate, evidence-based care, delivered with professionalism and attention, without discrimination on the grounds of age, gender, race, language, religion or political views.
2. Right to respect for waiting times: every person has the right to know the timeframe within which they can expect to receive care and assistance, as well as to be promptly notified in the event of any issues or delays.
3. Right to participation and information: every person has the right to participate in their care in an informed, active and safe manner. Every person has the right to be informed about their health condition, the benefits and risks of the proposed treatments, possible alternatives, and any subsequent rehabilitation programmes.
4. Right to participation, freedom of choice and informed consent: every person has the right to choose between different procedures and treatments on the basis of adequate information, communicated in a comprehensible and timely manner, enabling them to give informed consent. Every person has the right to be fully informed and to give their consent regarding participation in clinical trials. Patients also have the right to refuse the proposed treatment, either in full or in part, and to be informed of the consequences of such refusal and of any alternative treatments.
5. Right to a second opinion: every patient has the right to request a consultation with another healthcare professional in order to obtain a medical opinion on their clinical condition, including through the assessment of their medical records.
6. Right to privacy and confidentiality: every patient has the right to have their privacy respected in the provision of medical and care services and in the processing of personal data. Patients also have the right to prohibit the disclosure of their hospitalisation and, , the dissemination of information relating to their state of health to persons other than those they have designated.
7. Right to avoid unnecessary suffering and pain: every person has the right to avoid as much suffering as possible, at every stage of their illness, through appropriate assessment and management of pain.
8. Right to practise one’s religion: every person has the right to practise their religion and to request a visit from a minister of their choice.
9. Right to patient-centred care: every person has the right to diagnostic and therapeutic programmes that are as closely tailored as possible to their personal needs, and to dignified and humane care at all stages of their treatment and illness.
10. Right to access clinical records: every patient has the right, upon discharge, to receive a clinical report written in an easily understandable manner, containing information useful for continuity of care. Furthermore, every patient has the right to request a copy of their clinical records.
11. Right to express one’s opinion: every person has the right to express their opinion through the channels provided and to contact the Public Relations Office should they feel that their rights have been infringed.

Patients’ duties

All guests at Humanitas Gradenigo, in the spirit of mutual trust, are required to:

1. Maintain a responsible and respectful attitude towards other patients, staff, the premises and equipment, and to cooperate with ward staff.
2. Follow the treatment and behavioural guidelines provided, with a view to ensuring the success of their treatment and a peaceful stay in hospital.
3. Communicate openly and trustingly with healthcare staff, raising any concerns about the proposed treatment, so as to actively foster the care relationship.